Our policies

Privacy Policy

The Custom Seen collects information only when it is necessary for our dealing regarding the product. Your privacy is valued at The Custom Seen we assure that your information is used only for the purpose intended. Your safety is our first priority we at The Custom Seen ensure that the pictures provided by you are used only for the purpose intended and not shared with any external or third party we usually collect details about name, contact number, email, and delivery address and we may pass on your name, postal address and contact number to our courier partners only.

Exchange Policy

To claim an exchange, The Custom Seen needs to be notified within 24 hours after delivered of the product. The Custom Seen will only exchange products if the product was physically broken, wrong size or wrong color and incorrect product.

Refund Policy

The Custom Seen will issue refunds only if the returned product is eligible for return. Customer can receive their refund money via Easy Paisa or bank transfer. This process may take 5-6 working days and will be issued only after the product has gone through quality inspection.

Return Policy

The Custom Seen accepts returns only if the product is sent back to us within three days of being delivered and the return should be backed with valid reason. The Custom Seen will only accept returns if the product delivered to you was defected, physically damaged, incomplete or incorrect product. Customized products can only be exchanged-not returned and The Custom Seen reserves the right not to accept the return. If you have further queries about returns you can contact us at +92336-0083962 or email us at thecustomseen@gmail.com

Colors and Print

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor screen, we cannot guarantee that your monitor’s display of any color will be accurate. Any color difference issue, unless agreed by The Custom Seen will not consider a return or replace the case. In cases where the dimensions of the source file are not given by the customer, the printing is done as per industry normal standards.

Size, Placement and adjustment

The designer is just there to give you an idea, do not expect everything to be perfect to every millimeter. The Custom Seen designer, printers and tailors will slightly adjust your work into the products canvas that you have ordered. So please expect some cropping, resizing, adjusting. If you want it pixel perfect then please mention it in the order so that if such changes are required, we hold the order.

Rejection of Print and images on Custom Orders

The Custom Seen reserves the right to reject any order or image in a custom made product if it does not fits the terms and conditions. Such an image might include nude, PG 18+, Porn or un-ethical, hate speech, violence, or religious attack images.